By Karin Kisher
We’re happy to introduce a new series: Meet Your Representative!
Danielle Palardy is known around the office for her classically professional outfits and positive attitude. As an employee of FoodScience Corporation for 2.5 years and Vetri-Science for one year, Danielle has had plenty of interesting customer encounters and many stories to share.
Her favorite thing about the job, she notes, is speaking with “like-minded people who enjoy every size animal as much as I do.” Danielle accepted the position with Vetri-Science because of a lifelong interest in nutrition.
“I try to include as many holistic, natural and/or organic products in my life as I can. I have also been an avid animal lover for as long as I can remember. Being able to combine these two interests has been very rewarding.”
Danielle had one particularly rewarding customer experience recently:
“One man called in with routine product questions, but was overly happy that I could both answer his questions adequately and not subject him to an automated service machine. We then struck up conversation about Vermont-made products, and stumbled across a favorite we shared: Ben & Jerry’s Ice Cream. That very afternoon I received a caramel and chocolate covered apple from a local vendor with accompanying Ben & Jerry’s pint in my favorite flavor.”
Not only did this encounter make Danielle’s sweet tooth happy, but also her disposition. She notes, “It’s the positive impressions that stick out in my memory the longest. Always thank your sales representatives—it just might brighten their days!”
Aside from her work with Vetri-Science, Danielle also participates in a local women’s choir and enjoys spending time with her gorgeous dark tiger/tabby domestic short hair, Brady. “You can almost see your face in his coat,” she says, “and the first thing people say is how soft he is!” Brady takes Nu–Cat soft chews and Glyco-Flex II Feline, which was added to his supplement regimen after he broke his leg last year.
Have any questions about Vetri-Science products or services? Give Danielle a call! We’re proud to introduce you to a customer service representative who truly enjoys her job—and the animals that benefit from it! And be on the lookout for our next meet your representative post!