Frequently Asked Questions

VetriScience® products are sold online and in stores. You can buy products directly through our website, on e-commerce sites like Amazon and Chewy or at national and independent pet retailers. Please visit the "Where to Buy" page to select your preferred retailer. VetriScience® Pro Line products are sold exclusively at veterinary clinics.

Pro Line products are sold exclusively at veterinary clinics. Please use the Find a Vet tool to locate a vet near you that carries our products.

Companies who sell products directly to consumers must collect and remit sales tax to individual states and jurisdictions when specific thresholds are met. FoodScience (VetriScience Laboratories parent company) has met these thresholds in many states, so now must collect and remit sales tax.

Sales tax is based on the tax rate in the state/jurisdiction that the order is shipped to.

Sales tax is calculated based on the tax rate within the state or different jurisdictions within that state if applicable. In states where we collect sales tax, direct-to-consumer orders will now include the calculated sales tax based on the total order.

Shipping is free for orders $35+ on VetriScience.com within the U.S. through UPS Ground Shipping. Orders under $35 will be charged a flat rate of $6.99 for shipping. This includes Alaska, Hawaii and Puerto Rico, as well as to U.S. Armed Forces who are based in locations globally.

Most orders are fulfilled within 2 business days and shipped from our warehouse in Vermont. UPS Ground Shipping typically delivers within 1–5 days within the U.S. including Alaska, Hawaii, Puerto Rico and U.S. Armed Forces who are based in locations globally.

VetriScience® products are sold internationally at online retailers such as Amazon. Please contact us via email international@foodsciencecorp.com to determine availability in your location.

VetriScience® Laboratories does participate in clinical trials to determine efficacy of our products. These trials are voluntary, and pets that participate are enrolled by their veterinarian and pet parent. We also use our own pets to “taste test” all of our supplements.

Our products are supplements, not drugs. Therefore, no prescription is required to purchase VetriScience® products. However, Pro Line products need to be purchased at a veterinary clinic.

We do not recommend off label usage of any of our products. We take great care to formulate each product to be specific to the needs of cats or dogs from the nutrients they include to the flavors that they like.

Dosing instructions located on the back of the package or bottle and on each of our product pages.

The expiration date is located next to the lot number on the back of the package or bottle. The lot # are 8-9 digits long, then a space, then 4 more digits indicating month and year. For example: a product with numbers 999999999 0121, would expire in January 2021. We do not recommend usage after the expiration date.

In many cases, VetriScience® products can be administered simultaneously. However, we always recommend consulting with your veterinarian to determine if the combination is suitable for your cat or dog.

Although this is a very rare occurrence, please return the product to the original retailer if it’s improperly sealed. They will provide you with a replacement product at no cost to you. Please contact us at 1-800-882-9993 should you have any difficulty with this process.

Ingredients used in VetriScience® supplements are sourced in the U.S. and globally but the origin can vary depending on availability. Our ingredient suppliers must undergo a rigorous application process to ensure their raw materials meet our strict quality standards. All of our ingredients are third-party tested to guarantee quality and purity prior to manufacturing in our SQF-certified facility. VetriScience® products are formulated to comply with regulations set forth by The Association of American Feed Control Officials (AAFCO) and National Animal Supplement Council (NASC).

Our products have been manufactured from our facilities in Vermont for nearly 40 years. Our manufacturing facilities are SQF-certified and strictly adhere to NASC guidelines and Current Good Manufacturing Practices (cGMP) as defined by the Food and Drug Administration.

We take poor reactions to our products very seriously. Since our products are supplements, they’re typically well-tolerated by cats and dogs. However, if your pet had too many, they may experience digestive upset since the high nutrient levels in products can be too rich for their stomach. If our products made your pet sick, please contact our customer care team to 1-800-882-9993 report this issue so we can further assist you with this matter. If you have more immediate concerns, please contact your veterinarian immediately as soon as possible.

Increasing your pet’s dose is not recommended unless specifically noted on the packaging. However, it’s suitable to increase your pet’s amount of Composure™ during times of heightened stress.

VetriScience® offers a line of condition specific supplements including beneficial levels of vitamins, minerals, and other dietary compounds. Supplements are not formulated to be used as a treat or training aid.

Short term exposure to extreme elements should not affect the product. Stability studies show that any changes to products during shipping are minimal. However, if your product smells rancid or appears discolored, please contact us at 1-800-882-9993 to report this issue.

Refrigeration of our products is not recommended unless specifically noted on the packaging. Products should be stored in a cool, dry place.